Case Studies

Specific-Group achieves your company’s goals by identifying your development needs and matching you with the right talent. Our Case Studies show you the value we provide for our clients on a daily basis. For more information on building your business by developing a powerful custom software application, give us a call today.

Fairplane

FairPlane is a business that stands up for passenger rights in cases of late, cancelled, or overbooked flights. They use the latest development technologies to assist airline passengers in enforcing their claims without needing to assume cost risks.

The Challenge

Fairplane first approached Specific-Group because they were in need of a backend system to quickly enforce passenger claims, which meant automating their systems and processes. They also needed to import a vast amount of flight data quickly and securely.

The Solution

Specific-Group developed a backend system to integrate their processes in a flexible way. This allowed for near-real-time processing of all flight movements over Europe. Specific-Group integrated numerous internal and external systems including: software for lawyers, accounting, and online banking. Our developers also made custom user interfaces, master data management, and easy-to-use templates. In short, Fairplane was able to full manage passenger claims from sign-in to settlement.

The Success

Specific-Group was an essential partner in transaction processing for FairPlane. Their new backend system efficiently adapts to their business processes and has largely automated day to day to day tasks. Passenger claims are handled faster and more conveniently than ever, resulting in high customer satisfaction.

“The solution provided by Specific-Group allows us to transact our core business quickly and efficiently and provide our customers with smooth service. Implementation was professional, cooperative, and results-oriented.”

Sabrina Sumser, Managing Director, FairPlane

NeoTel

NeoTel is a successful outsourcing partner for large companies in the telecommunications industry. They offer cable TV providers a complete solution that includes the connection of the cable TV customers to the public telephone network, the operation of a VoIP platform, end-customer pricing, end-customer billing, and invoicing.

The Challenge

NeoTel’s clients, telecommunications companies, required specialized software that supports sending and receiving faxes online. They also required a desktop application running on both Microsoft and Apple operating systems, a FAT-client development application, Virtual Fax Driver (VFD).

The Solution

Specific-Group’s custom software allows NeoTel customers to easily send and receive faxes, forward faxes, monitor online actions, and define and administer necessary installation and settings for receiving and sending faxes via the Internet.

The Success

The tailor-made solutions from Specific-Group contribute substantially to the success of NeoTel by expanding their service portfolio with value-added services, integrating seamlessly with the customer’s existing processes, and facilitating cost savings due to high level of automation.

“Together with Specific-Group, we have developed a highly functional, easy to use tool as part of our integrated solution for telecom companies — and we were extremely pleased with the cooperation.”

Walter Schober, CEO, NeoTel

Sberbank

Sberbank is the largest bank in Russia and the Commonwealth of Independent States (CIS), and is the principal shareholder of Sberbank Europe. Sberbank Europe comprises nine universal banks under one roof, with its headquarters in Vienna, Austria. The bank group operates close to 280 branches and employs approximately 4,500 staff. 

The Challenge

In the course of modernizing its systems, Sberbank had to introduce a new, equitable rating system for its private and micro-customers to ensure business continuity across all nine countries.

The Solution

The system covers the essential elements needed to guarantee a uniform and rapid ratings approach within the entire group, featuring multilingual user interfaces for the input of relevant data, intuitive navigation, simple implementation, a rating algorithm which can be maintained by risk managers, multi-client capability, and international rollout.

The Success

The solution from Specific-Group offers Sberbank a more standardized approach to ratings, quick and simple updates of their ratings contents, efficient delivery, and a highly effective solution at a low cost.

“We are very impressed by Specific-Group’s ability to deliver solutions that thoroughly meet our expectations in terms of quality, time to market and price!”

David O’Mahony, CIO / COO, Sberbank

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