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AI Document Processing in a Benchmark

Product Strategy · Document Service Provider

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AI Document Processing in a Benchmark

Background

A document service provider operates its own AI solution for document processing, ranging from text recognition to data extraction and dark processing. Three questions remained unanswered. How does it stack up against the major market players? What is the cost per document? And where do the product and sales teams need to focus to drive business growth? An independent benchmark was needed instead of a self-assessment.

Solution

We directly compared the solution with three leading market providers, using 1,030 documents and six key metrics related to quality, efficiency, and costs. It ranked first in accuracy and automation. However, a reality check using our own customer documents revealed three weaknesses. From this, we identified three key areas for improvement: market presence, modularity, and standard interfaces. These are now included in a roadmap, and we are supporting its implementation all the way through to the operational model.

4
A Direct Comparison of Solutions: The Customer's Product vs. Three Leading Market Providers
1.030
Documents from the benchmark, from an open dataset, and from everyday customer life
75,000+
Fields individually checked against target values—comprehensive rather than random sampling
3
Leverage with a Roadmap: Market Presence, Modularity, Standard Interfaces
Client
Document service provider, Product area
Timeframe
Completion: June 2026
Status
Benchmark completed, implementation underway with support

Benchmark and implementation in a single project

Schematic representation · Values from the benchmark

1Benchmark
Unabhängig gegen den Markt gemessen
Extraktionsgenauigkeit, Anteil korrekt erkannter Felder
Kunde88,1 %
Anbieter A85,5 %
Anbieter B71,6 %
Anbieter C68,3 %
1.030 Dokumente, 6 Kennzahlen, 4 Lösungen im Head-to-Head: Rang 1 bei Qualität und Automatisierung
2Realitätscheck
Auf eigenen Kundendokumenten nachgemessen
Genauigkeit75,0 % statt 88,1 %
Automatisierung6,7 % statt 35,1 %
Kosten je Dokumenthöchste im Vergleich
Drei klare Schwachpunkte statt Selbsteinschätzung
3Hebel
Drei Hebel abgeleitet und priorisiert
MarktauftrittQuick Win
Modularität & Self-ServiceStrategie
StandardschnittstellenDelivery
Maßnahmen einholen, priorisieren, Roadmap erstellen
4Umsetzung
Begleitet bis zum Betriebsmodell
Module und StandardschnittstellenBetriebsmodell mit klaren RollenAngebots-, Preis- und PartnermodellMarktauftritt mit messbaren Use Cases
Business und Technik aus einer Hand, bis in den Betrieb
Ein Team, ein Projekt: Benchmark, Strategie, Delivery.Keine Übergabe zwischen Beratung und Umsetzung, dieselben Leute von der Messung bis zum Betriebsmodell.

Contact

In 15 minutes, you’ll know if your use case is a good fit for Tandem. Free of charge.

We’ll discuss your department, project, budget, and timeline. Afterward, you’ll know whether Tandem is a good fit for your situation.
Your Contact
Christoph Helm
Managing Director | Specific-Group

Contact

In 15 minutes, you’ll know if your use case is a good fit for Tandem. Free of charge.

We’ll discuss your department, project, budget, and timeline. Afterward, you’ll know whether Tandem is a good fit for your situation.
Your Contact
Christoph Helm
Managing Director | Specific-Group